Privacy Policy
Introduction
At falkremonilab, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at falkremonilab.sbs or use our investment education services. We believe transparency is essential, especially when it comes to financial education and data handling.
This policy applies to all users of our platform, whether you're browsing our learning resources, participating in our programs, or contacting us for information. By using our services, you acknowledge that you've read and understood this privacy policy.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us, including:
- Name and contact details when you register for our programs
- Email address for communication and program updates
- Phone number for program coordination and support
- Educational background and investment experience level
- Payment information for course enrollment (processed securely)
- Communication preferences and program interests
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- IP address and geographic location
- Browser type and version
- Pages visited and time spent on our site
- Referring websites and search terms used
- Device information and screen resolution
- Cookies and similar tracking technologies
Important Note: We never collect sensitive financial information such as bank account details, credit card numbers, or investment account passwords. All payment processing is handled through secure third-party providers.
How We Use Your Information
We use your personal information for several legitimate purposes related to our investment education services:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Program enrollment and delivery | Name, email, educational background | Contract performance |
| Communication and support | Contact details, program history | Legitimate interest |
| Website improvement | Usage data, technical information | Legitimate interest |
| Marketing communications | Email, preferences | Consent |
| Legal compliance | All relevant data | Legal obligation |
Educational Content Customization
We use your experience level and learning preferences to recommend appropriate courses and resources. This helps us provide more relevant content and improve your learning experience. We also analyze aggregate usage patterns to develop new educational materials that better serve our community.
Data Sharing and Third Parties
We maintain strict control over your personal information and only share it in specific circumstances:
Service Providers
We work with trusted third-party service providers who help us deliver our educational services. These include:
- Email service providers for program communications
- Payment processors for secure transaction handling
- Learning management system providers
- Website hosting and technical support services
- Analytics providers for website performance monitoring
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We'll always review such requests carefully and only provide the minimum information necessary to comply with legal obligations.
We never sell your personal information to third parties. We never share your data with marketing companies, data brokers, or other organizations for their commercial purposes.
Your Privacy Rights
You have several important rights regarding your personal information. These rights may vary depending on your location, but we strive to honor them globally:
Access Right
You can request a copy of all personal information we hold about you. We'll provide this information in a clear, structured format within 30 days.
Correction Right
If any of your personal information is incorrect or incomplete, you can request that we update or correct it promptly.
Deletion Right
You can request that we delete your personal information, subject to certain legal exceptions for record-keeping requirements.
Portability Right
You can request that we transfer your personal information to another service provider in a commonly used, machine-readable format.
Objection Right
You can object to our processing of your personal information for certain purposes, including direct marketing communications.
Restriction Right
You can request that we restrict how we process your personal information in certain circumstances, such as while we verify its accuracy.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your privacy. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Encrypted database storage for sensitive information
- Multi-factor authentication for administrative access
Administrative Safeguards
- Staff training on privacy and security best practices
- Access controls limiting who can view personal information
- Regular review of security policies and procedures
- Incident response procedures for potential data breaches
- Confidentiality agreements with all staff and contractors
While we take extensive precautions, no method of electronic storage or transmission is 100% secure. We continuously monitor and update our security measures to address evolving threats and maintain the highest standards of data protection.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Our retention periods vary depending on the type of information:
| Information Type | Retention Period | Reason |
|---|---|---|
| Program enrollment records | 7 years after completion | Educational certification requirements |
| Communication records | 3 years after last contact | Customer service and support |
| Payment information | 7 years after transaction | Financial reporting and tax compliance |
| Website usage data | 2 years after collection | Analytics and site improvement |
| Marketing preferences | Until withdrawal of consent | Compliance with marketing regulations |
Secure Deletion Process
When personal information reaches the end of its retention period, we securely delete it using industry-standard methods. This includes overwriting digital files multiple times and physically destroying any paper records. We maintain logs of deletion activities for audit purposes.
International Data Transfers
Our primary operations are based in Malaysia, but we may transfer your personal information to other countries for processing by our service providers. When we do this, we ensure appropriate safeguards are in place:
- We only work with service providers who maintain adequate data protection standards
- We use standard contractual clauses approved by data protection authorities
- We conduct due diligence on the privacy laws and practices in destination countries
- We regularly review and update our transfer mechanisms to ensure continued protection
If you're located in a jurisdiction with specific data protection laws, such as the European Union, we take additional steps to ensure your information receives the same level of protection as required by your local laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These small files help us understand how you use our site and remember your preferences.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand website usage and improve performance
- Preference Cookies: Remember your settings and customization choices
- Marketing Cookies: Used to show relevant content and measure campaign effectiveness
Managing Your Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect some website functionality. You can also opt out of certain tracking technologies through industry opt-out tools.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by:
- Posting a prominent notice on our website
- Sending an email to registered users
- Updating the "Last Updated" date at the top of this policy
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Children's Privacy
Our investment education services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.
Parents and guardians should monitor their children's internet activities and help them understand the importance of never providing personal information online without permission.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Address: J-1-5 Block J, Jalan PJS 2, Taman Medan, Petaling Jaya, Malaysia
Phone: +60126767643
Email: info@falkremonilab.sbs
We're committed to addressing your privacy concerns promptly and transparently. Our privacy team will respond to your inquiries within 5 business days.